The following Terms and Conditions apply to all deliveries from benthansen.net. The terms apply in the case where no other written agreements have been entered between the buyer and benthansen.net.
Currently we only sell in Denmark, but we are working on expanding to other countries within Europe.
Directly after you place an order through benthansen.net, you will receive an order confirmation by e-mail whereafter your order will be processed and sent. The money will be deducted from your bank account when the order has been shipped.
All prices shown on benthansen.net are in Danish kroner (DKK) incl. VAT (25%).
The following payment options are accepted when shopping at benthansen.net:
No payment fees are charged by Bent Hansen.
Products purchased on benthansen.net can only be delivered to Denmark and Sweden. We do not deliver to Greenland or The Faroe Islands. Courier and delivery method will be listed at checkout. Stock items are sent within 2 workdays after ordering unless stated otherwise on the product site. Delivery is free of charge and will usually take 1-3 business days.
Benthansen.net offers you the right to cancel your order without any reason within 14 days – valid from the day you receive the item. If you regret your purchase benthansen.net must be notified within the 14 days.
Returning items in the same condition and packaging as received is mandatory. We offer free return on all orders within Denmark when using GLS. If you want to return your item with a different courier, you will be responsible for the costs associated with the shipment.
If you regret your purchase and want to make use of your cancellation, please notify us by sending an e-mail to: email@example.com
Please note that you cannot regret your purchase by refusing to receive the item, or by failing to pick up your parcel.
When we have received the item at our warehouse and the refund has processed (5-7 business days), we will refund you in full. If the product appears to have been used or appears in poorer condition, we cannot guarantee to refund the full amount. All refunds will be returned to the original bank account or card where the payment was initially sent from. Please notice it may take about 2 weeks from we refund you to it shows on your bank account.
If your purchased item is damaged or have any fault regarding material or manufacturing, you always have the right to make a claim within 24 months from the day you received the product. Please contact us:
e-mail: firstname.lastname@example.org or
phone: +45 98 13 31 71
A 2-year warranty period starts as soon as you receive your goods. If the product turns out to be faulty (materials and workmanship) you are entitled to make a complaint. If your claim is approved Bent Hansen will repair, replace, reduce the price, or give you a refund. Wear, tear and damage to the product are not covered under this warranty. Without undue delay you must inform Bent Hansen of discovering a fault, otherwise you may lose your right to the warranty.
Any dispute arising between a customer and Bent Hansen will be settled in accordance with the laws of Denmark.